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Frequently Asked Questions

You’ve got questions? We’ve got answers!

 

GENERAL

When you host in Canada you’re subject to Canadian Laws instead of the laws of another country, some companies have to host their customer information in Canada to comply with the privacy act.

Any relevant taxes are included in the price, you pay the flat fee. (Ex: Nuts & Bolts is $10/month taxes included)

Your data is securely hosted in Kelowna BC. We keep your information and privacy protected through Canadian privacy laws. Your website is always accessible with full redundancies and monitoring. For the nitty gritty check out our Data Centre page.

To register a .ca domain you have to meet the Canadian presence requirements. For more information visit the Canadian Internet Registration Authority website.

Web hosting is for a specific site/domain. Virtual Private Servers are for people looking for an huge open space, to host, develop, test and more

Don’t worry we’re always here for you, you can contact us via live chat, phone or you can login to your account and open a support ticket and we’ll help you out. Be sure to check the knowledge base as well as you might find what you’re looking for there.

TECHNICAL

You can use your email to retrieve it, just click on forgot password and it will email you a reset.

Sure they can! just make sure they are set as a contact in your account (just so we know they have permission) and we’ll be happy to help them with your account needs.

You’re going to get some emails that warn you of the impending expiry, all you have to do is log into your Hey Tommy account, under the domains menu, renew domain and follow the instructions on the screen.

When you’re at 90% we’ll get a notification and we’ll let you know your options, we can bump you up a package (and you’ll get a new subscription from paypal) but we won’t suspend your account or anything, we’ll make sure that you’re always up and running while we’re working on a solution with you.

OTHER

We do offer deals to Canadian registered charities or non-profits, but you have to apply and the spaces are limited. If you’re interested in talking to us about hosting please contact us.

About 320 kg (700 pounds). Compared to beavers, groundhogs/woodchucks are not adept at moving timber, although some will chew wood.